Mahadev Book Customer Care — We’re Here to Support You
The page of Mahadev Book Customer Care is welcome.
We know there may be questions, problems, or doubts, and we want to be able to offer you fast and straightforward support and direction throughout your journey.
Ways to Reach Us
Please select one of the following channels and get in touch with our support team:
- Live Chat Support Live help, 24/7 chat.
- WhatsApp / Phone Support — Need to talk with you in real-time.
- Email Support – To ask questions in more detail or submit documents.
- Support Ticket System – Create a ticket on your account dashboard and monitor the status.
- FAQs & Self-Help Articles — Here are the answers to frequently asked questions below.
What We Can Help You With
Our customer care department is available to help you in things like:
- Account and Login Problems – Reset password, error in logins, account is locked.
- Verification (KYC) and Book ID — Registering and uploading documents, status of approval.
- Deposits and Withdrawals – Failure in transaction, delays, questions of methods.
- Betting & Game Issues- Settlement of bets, game cancellation.
- Payments & Promotions — Promotion code use, referral, eligibility to bonuses, eligibility to bonuses
- App and Technical Support App installation, updates, crashes, compatibility.
- Security & Privacy Issues — Reporting possible fraud, account security.
Popular Help Topics
| Topic | Description |
|---|---|
| Forgot Password / Login Help | Steps to reset your password or recover your account |
| Mahadev Book ID Activation & KYC | How to get your ID, complete verification, and activate your account |
| Deposit / Withdrawal Troubleshooting | What to check when funds don’t arrive or withdrawal fails |
| Using Bonuses & Promo Codes | Terms, usage, and redemption of offers and codes |
| Technical & App Issues | Common fixes for login, app crashes, or load failures |
| Security Tips | Best practices to protect your account and data |
How to place a Support Request.
In order to receive the quickest and most useful answer, we recommend that you provide:
- Mahadev Book ID/ Username.
- The date and time of when the problem took place.
- Nature of problem (e.g. failed withdrawal, log-in)
- App / Device / Browser used version.
- Screen shots or error messages (where possible)
When you use our Support Ticket system, you are able to monitor progress and get updates until your problem is sorted out.
Response and Resolution Times
| Channel | Typical Response Time |
|---|---|
| Live Chat / WhatsApp | Within minutes |
| Email Support / Ticket | 1 – 4 hours (may vary) |
| Escalated / Complex Cases | Up to 24 hours |
Responses to high load or maintenance can be slow – we will be thankful to wait.
Tips for Faster Support
- Write descriptive headings and define your messages.
- Include screen shots or documents as necessary.
- Make sure that your KYC is done before making requests on raising payment.
- When calling regarding a withdrawal or deposit, be sure to provide transaction ID / reference.
- Keep your phone /email registered- we might use it to verify you.
Trust & Privacy
- Everything is on an anonymous basis.
- We shall never request your complete password or OTP.
- Individual information that you provide serves only to address your problem.
- On the official site/application, ensure that you are reaching the legitimate support channel in case you think you are communicating with a counterfeit one.
Get Help Now
Ready to get assistance? Use one of the options below:
- Start Live Chat – [Click here to open chat]
- Email — support@mahadevbookx.com
- Create a Ticket – through your dashboard.
- Browse questions and answers – scroll down to find fast answers.
We are happy to have your company at Mahadev Book. Your experience is important – and we will do our best to make you play safe and confident and without interruptions.