Skip to content

Mahadev Book Login Problems — Troubleshooting Guide

Having some problems with logging in Mahadev Book account? You are not the only one- login problems are typical, and can be normally resolved.

The most common problems related to logging in can be solved with the help of the step-by-step troubleshooting guide presented below.

Common Login Problems & Fixes

1. Wrong Username / Mahadev Book ID

  • Check your Mahadev Book ID twice or thrice because of typing mistakes or unwanted space.
  • Keep in mind you have to capitalize on your ID.
  • In case you lost your ID, you can either use the option (where available) of Forgot ID / Username or refer to customer support.

2. Wrong Password

  • Ensure that you are typing in your proper password with the correct casing, and special characters.
  • Use the Forget password to reset your password through email or OTP on your phone.
  • Use the original text, or the spaces or characters between the words might be evaded.

3. Two-Factor Authentication (2FA) / OTP Problems.

  • Assuming 2FA is on, make sure you are typing in the right OTP at the right time.
  • In case OTP is not received, wait some few seconds, or choose Resend OTP.
  • Look in SMS or email spam in case of email OTP.
  • Ensure that your registered method, or mobile number, is correct and active.

4. Browser / App Glitches

  • Clear browser cookies and browser cache, and repeat.
  • Turn on Incognito / Private mode to eliminate the conflicts of extensions.
  • Install Mahadev Book app or update it to the most recent version.
  • Test on another device PC, mobile or tablet to isolate the problem.

5. Account Locked or Suspended

  • Several wrong attempts of logging in can temporarily lock your account due to security reasons.
  • In case you think that your account is suspended (because of policy violation or because of security-related issues), reach out to the customer support to clarify the reason why it happened.

6. Server Downtime or Maintenance.

  • In some instances a failed login can be due to the maintenance of the server or the server being offline.
  • Confirm that a site mental state is down with site notification, governmental media, or social media communications.

Step-by-Step Rescue Plan

  • Click Forgot Password to change your password.
  • Empty the cookies, clear the cache; change the browser or the device.
  • Check OTP / 2FA equipment and procedures.
  • Verify that there are no server outages or service being done.
  • Help with your Mahadev Book ID, error message, and device information.

What to Provide When Contacting Support

In contacting customer support, be sure to include the following to expedite the process:

  • Book ID / Username of Mahadev Book.
  • Exact error message (if any)
  • Type of device (Android, iOS, Windows, Mac) and version of browser/app.
  • Attempted log-in time and date.
  • A screenshot (if possible)

This can assist the support team to troubleshoot your problem at a faster rate.

Tips to Avoid Future Login Issues

  • Use a good password that is easy to remember and do not use the same password in different websites.
  • Turn on 2FA / OTP to add additional security (though maintain the stability of device access).
  • Make sure you keep your mobile number and email current, which is used in OTPs and password recovery.
  • Finally, leave log out of financial activity particularly on shared or public computers.
  • To avoid the problem of inactivity or session expiry.

Can’t fix your login problem? Nothing to worry about, just call Mahadev Book Support and they will be able to aid you to get access back.